I am writing to say how delighted I was by the service I received from your fitter, Chris, when he came to install a different loft hatch for me. Not only was he on time and very polite, he also listened when I outlined my difficulties when accessing the loft.
I have limited movement in my hands and legs, which he took fully into account when re positioning the hatch. He also checked that I could reach the ladder with ease. This was exceptional service in my book and I thank him and you for this. I will have no problem recommending your company to others.
Letter as received, below: